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  • Contents
    • Patients & public
      • What is quality?
      • What is quality improvement?
        • What are key national drivers for quality improvement?
        • How does patient or public involvement in quality improvement work?
          • Why is patient or public involvement important?
          • How do I become involved in quality improvement?
          • Specific quality improvement techniques
          • The continuous quality improvement cycle
          • Quality improvement case study: User-led audit
        • Quality improvement project reports
      • Common ways to display data
        • Percentages
        • Bar chart
        • Producing accessible quality improvement project reports
        • Pie chart
        • Benchmarking
        • National Clinical Audit Benchmarking
      • Summary
      • Self-assessment quiz
    • Healthcare professionals
      • What is quality?
      • What is quality improvement?
        • What are key national drivers for quality improvement?
        • How can patients be involved in quality improvement?
        • Quality improvement collaboratives
      • QI tools
        • Clinical audit
        • Statistical process control
        • Process mapping
        • Root cause analysis
        • Model for improvement
        • Plan do study act
        • Technological innovations
      • Summary
      • Quiz
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