What is quality?

The three dimensions of quality, from Quality in the New Health System.

Move your cursor over each box for more information.

  • Clinical effectiveness:

    care which is delivered according to best evidence to improve an individual’s health outcomes

  • Patient experience:

    care which provides a positive experience, including being treated according to individual wants or needs, and with compassion, dignity and respect

  • Patient safety:

    care which is delivered so as to avoid all avoidable harm and risks to an individual’s safety

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