Summary

In this introductory module we explored:

why patient and public involvement (PPI) in quality improvement is important,
quality improvement principles, and
the data that ensures quality improvement projects drive best practice.

The next slides comprise a self-assessment quiz which you can take to test your understanding of quality improvement.

When you have answered the questions correctly, you can print a certificate to show you have completed this session.

Stage 1: Preparation and Planning (including for repeated cycles)

A topic is selected for quality improvement, which may be a national or local project. A quality improvement technique is chosen, roles are defined and an organised structure is agreed.

Stage 2: Measuring Performance

The quality improvement project is organised and conducted, and data is collected. The results are collated into a report and put together to present to stakeholders for information and scrutiny.

Stage 3: Implementing Change

If shortfalls are identified as a result of the quality improvement project, an action plan is put together, with timescales and named responsible individuals, to implement changes and make the required improvements.

Stage 4: Sustaining Improvement (including for repeated cycles)

It is important to repeat the quality improvement project, to check and to demonstrate that the required improvements have been made, and to confirm that they have led to the desired outcome.

Page 16 of 18

Summary

Stage 1: Preparation and Planning (including for repeated cycles)

Stage 2: Measuring Performance

Stage 3: Implementing Change

Stage 4: Sustaining Improvement (including for repeated cycles)

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