Quality improvement case study: User-led audit
A new urology service was to be set up and it was important to find out from patients their priorities in terms of the service.Step 1
Patients attending clinics were asked to choose one priority topic from a list of five that were relevant to the service.Step 2
Trained lay audit members comprised of a group of patients and their representatives met with audit department staff to agree suitable questions for a patient questionnaire.Step 3
Lay members attended a series of clinics to interview patients and record their responses using the questionnaire.Step 4
All responses were gathered, lay members analysed the data and created a PowerPoint presentation.Step 5
A lay member presented the findings of the quality improvement project at a local speciality audit meeting and changes to practice were agreed, including improved appointment letters and information around directions, parking, access, transport and waiting times.