What are the key national drivers for quality improvement?
Look at the care journey people experience when they come into contact with a particular pathway or part of the service. Staff work together with patients and carers to firstly understand these experiences and then to improve them.
The most important single change in the NHS in response to this report would be for it to become, more than ever before, a system devoted to continual learning and improvement of patient care, top to bottom and end to end.
We need to ensure that public, patient and carer voices are at the centre of our healthcare services, from planning to delivery.
