What is quality?
The three dimensions of quality, from Shared Commitment to Quality.
Move your cursor over each box for more information.
Clinical effectiveness:
care which is delivered according to best evidence to improve an individual’s health outcomes
Patient experience:
care which provides a positive experience, including being treated according to individual wants or needs, and with compassion, dignity and respect
Patient safety:
care which is delivered so as to avoid all avoidable harm and risks to an individual’s safety